Orders are typically processed within a few hours up to 2 business days.
Processing times may vary depending on order volume, product availability, payment verification, and operational factors.
During peak periods, promotions, or unforeseen circumstances, processing may take slightly longer.
Standard Shipping: 10–12 business days after dispatch.
Express Shipping is faster but delivery times may vary by location.
We ship internationally. Delivery times vary due to customs and local carriers.
Customers are responsible for any customs duties or import taxes.
Track your order via our website using your order number & email or your tracking ID.
Returns & Refunds
7-day return window from delivery.
Items must be unused, unworn, and in original packaging.
Return approval is required before sending items back.
Refunds are processed after inspection and approval.
Shipping fees are non-refundable.
No direct exchanges — please return and place a new order.
Return Eligibility
To be eligible for a return:
-The item must be unused, unworn, unwashed, and in its original condition and packaging
-The item must not be altered, damaged after delivery, or missing any components
-A valid proof of purchase (order number or receipt) is required
-The return request must be submitted within 7 days of delivery
All returns must be approved by DarkMuse prior to being sent back
Unauthorized returns will not be accepted or refunded.
Accepted Return Reasons
Returns are accepted only in the following cases:
-The item received is defective
-The item arrived damaged
-The wrong item was delivered
Damaged Items
Report damage within 48 hours of delivery.
An unboxing video and photos are required for verification.
Claims without proper proof or outside the timeframe may be rejected.